Four main pillars of facilities management:

  • People
  • Processes
  • Building
  • Technology

The scope of facilities management makes it a hard position to define and what is the importance of facilities management? To truly understand what a facility manager does, what they’re responsible for, and what effect they have on a company, it is best to break down their scope of work.

Functions of Facility Management


The most important goal of a facilities manager is to provide a welcoming work environment for employees. This helps achieve key objectives such as attracting and retaining top personnel, increasing efficiency and production, and fostering a positive work environment. Employee assistance is provided by facility managers in a variety of methods, including:

  • Organizing the desk configurations
  • Keeping track of employee directories
  • Moving and space use are made easier.
  • Managing emergency preparedness

Facility managers are the link between the workplace and the people that work there. The facility manager is responsible for resolving any difficulties with accommodations, safety, or comfort.

This is also true in the upward direction. Facility managers are in charge of supplying critical planning data to the C-suite and deciding on a long-term strategy for workplace optimization. Their daily interactions with coworkers reveal hidden costs and competitive advantages at the employee level.

Creating processes

What are the functions of facilities management without a process to govern them? Establishing processes brings order to the workplace. Order crWhat are the functions of facilities management if they aren’t governed by a process? Processes help to bring order to the workplace. Order establishes a set of expectations, which in turn promotes organisation, which has a good impact on how people use the workplace. A variety of processes are used in the workplace, including:

  • Making a request for a work order
  • Making a reservation for a place within the facility
  • Guests and visitors are checked in.
  • Preparing for an emergency

Facility managers are responsible for both recognising governance gaps and designing systems to address them. When a new issue emerges, the facility manager is responsible for bringing order to the chaos and developing a repeatable framework for dealing with the situation in the future.

The scope of facility management also broadens with the development of procedures. Different departments, personnel, assets, fixtures, and places may all be involved in new processes, all of which connect the many components of the organisation.

Upkeep and enhancement of facilities

As the name implies, facility management is largely rooted in facilities upkeep and improvement of the physical building. It’s the most common answer Facility management, as the name suggests, is primarily concerned with the repair and improvement of physical structures. When asked, “What does facility management entail?” this is the most usual response.

However, this is the broadest set of standards for facility managers. It entails more than just maintaining the structure; it also entails fostering alliances, long-term planning, and asset management. The following are some instances of the wide range of responsibilities:

  • Obtaining and sustaining vendor agreements
  • Repairs, maintenance, and improvements to the structure
  • Cleaning and decoration of the workplace
  • Property management on-site and off-site

It has to deal with the physical structure and falls within the purview of the facilities management. A facility manager’s job is to turn the workplace into a competitive advantage, rather than a cost centre, because facilities are the second highest expense after labour. It’s all about making sure that the facilities fulfil the demands of the individuals who use them.

Integration of technology 

The necessity for facilities managers to understand and apply technology is more crucial than ever. Workplace management systems collect data and use it to make important decisions about how to run a company and design the workplace. Facility managers are responsible for identifying and deploying the appropriate technologies.

The IT department is usually in charge of integrating physical technologies. Facilities managers, on the other hand, have the final say in how they’re chosen, used, and leveraged. Here are some instances of how this may appear in a modern setting:

  • Researching IoT devices based on data collection needs
  • Integrating IoT devices into everyday facilities processes
  • Determining the cost, ROI, and advantage of smart technologies
  • Using aggregated data to better understand the workplace

Facility managers can collect and analyse data from networked technologies to gain insights about the workplace using an Integrated Workplace Management System. This leads to better decision-making about how to improve the working environment for those who use it.

It’s vital to understand that data collecting isn’t used by all workplace tech. Safety is aided by access control systems, and procedures are streamlined by automation technology. While each networked device or software has a data component, the main utility of most technology is in its operation. It’s up to facility managers to understand and use this function to get the best return on investment.

Putting it all together for facilities management

 Facility Management companies support directly and indirectly. They establish processes for order and organization. They’re charged with upkeep and improvement of the facilities themselves.

When you put these four functions together, they paint a picture of what  Facility Management company really do. Broadly speaking, their focus is on optimizing the workplace to support every aspect of the business it touches. But on a deeper level, it’s about giving the company a steady foundation for success.

We are a locally owned and operated Pulizia Facility Management Services Pvt Ltd that has been providing excellent  Facility Management services to the commercial & residents Delhi & NCR. Call us at P: + +91-9958 449002 or visit our website for more information.