Key Performance Indicators in Facility Management
Key performance indicators (KPIs) are metrics that help facilities managers to recognize the opportunities and threats for the growth of the business. This would help the facility manager review the overall performance of the team and rectify the errors that are acting as obstacles to further expansion.
Let us have a look at some of these Key Performance Indicators in Facility Management:
Response Time Management
All the delayed or postponed tasks should be backlogged in the computerized maintenance management system for the future. It is essential for the manager to compute the accumulation of such tasks in a number of hours to compare the performance of different crews having a different number of technicians.
Developing a Proactive Approach
PM program analyzes how the department is developing the proactive approach. An effective preventive maintenance program should produce results that help in the supervision of assets and timely inspection of critical equipment by technical resources.
Allocation of Resources
This indicator examines various kinds of work requests that occupy the resources of the maintenance department. A manager should prepare weekly and monthly reports to show what percent of assets and equipment are being used by resources in the department. This would help facility management to map the areas where changes are needed.
It is a customer-centric indicator that measures the capacity to schedule and finish tasks for customers/ clientele. It is a customer-centric indicator that measures the capacity to schedule and finish tasks for customers/ clientele. It is necessary that technicians are completing their tasks on the same day that was promised to the customers. It is an effective way to determine the performance of the team.
There are several facility management companies in Noida, Delhi, and other developed cities of India that are following these indicators to make their strategies in line with the goals they want to achieve.